So, everything is resolved. (Except I don't have cards yet, but they should come.) According to the warranty processing center, our contract is now "active" instead of "pending."
I must say that Jason and Paul of GO RV were accessable and responsive. It took a few days, but my problem was resolved.
Hopefully, if I ever need it, the warranty will be as good as Judy's was this year! I know she has had to push them, but she did get good coverage. But, I do not have the same company :(
I am editing my first post on this subject because Google picked it up and It was on the first page when I Googled GO RV Warranty. Since they did resolve the problem I don't think it is fair to leave a negative post out there.
At the Camel Farm, Julian CA
Showing posts with label Warranty. Show all posts
Showing posts with label Warranty. Show all posts
Thursday, December 15, 2011
Tuesday, December 13, 2011
I think it's going to be OK, Warrantee update
I think it's going to be OK. I spoke with both Jason and Paul Simpson this morning and they seem to have an explanation of what went wrong and are correcting the problem.
The explanation was that they sent in a copy of our signed contract application to the actual insurance company, instead of the original. The original is required. We are in the system, we have a contract number, but our application was considered incomplete. Paul is seeing to it that the original is being overnighted to them.
I will know for sure by Thursday or Friday.
I'm not really counting on an Extended Warranty to pay for itself, but I didn't want to be scammed from the start.
We shall see.
Rick's comment sure did shake me up, but when I read the actual complaint on RVforum it seemed to me like someone trying to get a pre-existing problem fixed.
The complainer said he had asked if radiators were covered, knowing that possibly something was wrong with his. If he had asked if a preexisting problem with his radiator would be covered, he might have gotten a different answer. When it wasn't covered after ten days of having the policy he felt there was misrepresentation etc. There are always two sides to any story.
GoRV does not get "rave" reviews anywhere. But other than the guy mentioned above, the main complaint seems to be something about a claim that if you do not use your policy you get a refund. It seems that when people applied for said refund they never got it. Thus the claims of lying and fraud. I never heard that promise from the beginning. I have heard similar things about some health insurance plans and have quickly considered them a rip off.
When my situation is fully resolved, I want to poke into that further.
The complainer said he had asked if radiators were covered, knowing that possibly something was wrong with his. If he had asked if a preexisting problem with his radiator would be covered, he might have gotten a different answer. When it wasn't covered after ten days of having the policy he felt there was misrepresentation etc. There are always two sides to any story.
GoRV does not get "rave" reviews anywhere. But other than the guy mentioned above, the main complaint seems to be something about a claim that if you do not use your policy you get a refund. It seems that when people applied for said refund they never got it. Thus the claims of lying and fraud. I never heard that promise from the beginning. I have heard similar things about some health insurance plans and have quickly considered them a rip off.
When my situation is fully resolved, I want to poke into that further.
I knew that we had a contract on file with the Warrantee Company, but that something was missing from GoRV. I hope it is as they say, and just a mistake.
I hope they were just sloppy, not crooks!
I will keep you posted!
I hope they were just sloppy, not crooks!
I will keep you posted!
Monday, December 12, 2011
Very Upset with Go RV Warranty
Below is a post I made to my blog in December of 2011. I think it is only fair to report that this was corrected quickly by Jason and Paul at GO RV.
They were accessible and responsive. The problem was due to an error, not maleficence.
In late August I spent considerable time comparing extended warranty companies and base on the experience and recommendation of at least one other blogger I choose to purchase a policy thru GoRV Warranty and worked with a fellow named Jason.
Jason seemed very helpful and had a very smooth voice. It was easy to give him my business, and as you all know that means several thousand dollars.
We did all the paperwork and set it back and were told it would take several weeks to get a card and welcome information. I waited. After more than six weeks I called the warranty company and was told that yes, we were in the system, but they had not received the copies of our signed contracts from GoRV Warranty.
I called Jason. It took him a week to get new copies of the contracts for me to sign. A week after I had mailed them back I again emailed him to see if they had arrived, and the next day I got an email saying that he had confirmation that their processing department had received them. Since Thanksgiving was coming, he advised me it might be several weeks until I go my card , etc.
A month has passed. Nothing. I called the Warranty processing center, ended up with a supervisor, and again was told they had not received anything from GoRv. They are a third party "claims processor."
GRRR!
I again have a call into Jason. My call to him from the West Coast was in the afternoon, so I guess he has gone home already. I hope he calls me back first thing. This definitely needs to be resolved.
I didn't realize he was just a salesman, and GoRV Warranty was just a sales agency. I hope this can get straightened out.
They were accessible and responsive. The problem was due to an error, not maleficence.
In late August I spent considerable time comparing extended warranty companies and base on the experience and recommendation of at least one other blogger I choose to purchase a policy thru GoRV Warranty and worked with a fellow named Jason.
Jason seemed very helpful and had a very smooth voice. It was easy to give him my business, and as you all know that means several thousand dollars.
We did all the paperwork and set it back and were told it would take several weeks to get a card and welcome information. I waited. After more than six weeks I called the warranty company and was told that yes, we were in the system, but they had not received the copies of our signed contracts from GoRV Warranty.
I called Jason. It took him a week to get new copies of the contracts for me to sign. A week after I had mailed them back I again emailed him to see if they had arrived, and the next day I got an email saying that he had confirmation that their processing department had received them. Since Thanksgiving was coming, he advised me it might be several weeks until I go my card , etc.
A month has passed. Nothing. I called the Warranty processing center, ended up with a supervisor, and again was told they had not received anything from GoRv. They are a third party "claims processor."
GRRR!
I again have a call into Jason. My call to him from the West Coast was in the afternoon, so I guess he has gone home already. I hope he calls me back first thing. This definitely needs to be resolved.
I didn't realize he was just a salesman, and GoRV Warranty was just a sales agency. I hope this can get straightened out.
Subscribe to:
Posts (Atom)